Customer Service Rep
Where exceptional talents scale what matters.
Swicon Minds is a curated community of 450+ senior top talents working on complex enterprise challenges, while operating within a stable, structured, and supportive ecosystem.
Summary
Bucharest, ROU
Hybrid
Medior
Introduction
SwiconGroup is one of the leading members of the IT arena for almost a decade, since 2017 present also in Romania. Our wide range of services and highly trained professionals give us the opportunity to shape our solutions to fully meet the ideas and wishes of our clients. We are proud to have leading banks, insurance and telecommunication companies, as well as large FMCG corporations and SSCs amongst our highly prestigious partners.
Description
Provide professional solutions to hp end-users, dealers and service providers originating from unresolved escalated case issues received viatelephone and written correspondence. Provide an escalation link for hp field employees, executives and channel regarding customer satisfaction issues includingavailability, price dissatisfaction, product safety issues, complaints with hp and/or its representatives, and complaints regarding an authorized dealer or channel. Education and Experience Required - Typically a Bachelor?s degree or equivalentexperience and 4-6 years related experience orMaster?s degree and 2-4 years experience.4-6 years related experience in a telephonesupport position in a service or end-usersupport environment. 2 years experience in themicrocomputer industry. Technical training inhp or other manufacturers? product lines.
Tasks
Provide professional solutions to hp end-users, dealers and service providers originating from unresolved escalated case issues received viatelephone and written correspondence. Provide an escalation link for hp field employees, executives and channel regarding customer satisfaction issues includingavailability, price dissatisfaction, product safety issues, complaints with hp and/or its representatives, and complaints regarding an authorized dealer or channel. Education and Experience Required - Typically a Bachelor?s degree or equivalentexperience and 4-6 years related experience orMaster?s degree and 2-4 years experience.4-6 years related experience in a telephonesupport position in a service or end-usersupport environment. 2 years experience in themicrocomputer industry. Technical training inhp or other manufacturers? product lines.
Expectations
The Customer Enablement Manager (CEM) is responsible for the deployment, maintenance and consultancy of the online HP product catalogues for HP direct buying customers within the Corporate, Enterprise and Public (CEP) sector. The CEM works in close collaboration with local HP Sales Reps and Operations Account Managers as well with centralized HP organizations such as supply chain, bid desk, process & project teams and a back-office based in India. He/she is part of a team located in Bucharest, operates within a European, multicultural and fast-moving business environment and is the owner of a portfolio of CEP customers within the HP Quote-to-Order Process Area.
Employer's offer
Hybrid position and meal tickets
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Swicon Stories
Real people. Real challenges. Real impact.
„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
K. R. – Solution Architect
“Looking back over more than 15 years, Swicon gets top marks from me: it has built itself into a fast-growing multinational, and all the while it has backed its people professionally across the board — it even supported my PMP certification with a proper training course.”
B. T. – Sr. Projectmanager
“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
M. L. – Software developer
Powering mission – critical operations across Europe
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