Systems Specialist_HU_0311
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Summary
Budapest, HUN
Hybrid
Junior
Introduction
teszt
Description
Responsible for fulfilling security maintenance related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi.Strong understanding of the respective Citi products, processes and policies. Ability to review processes in accordance to Citi PoliciesHandle complex escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service. Assist and participate in severity escalation managementProcess entitlement, compliance review requests and/or incident/change management handling for Citis global customer base within established support thresholds, including bulk requests and housekeeping tasksCreates, maintains and performs annual review of Process Control Manual documents associated with specific systems assignedCreate, modify, and delete user profiles in various Citi applications and/or systems Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team levelUtilize key information security administration tools Maintain excellent availability to achieve strong resultsEffectively utilizes Talent Management process (i.e. trainings, goal setup etc.) and system. Knows how to create and implement an effective Development PlanSupport new hire training to team members, understands effective team skills and applies themComplete all tasks in connection with the organizations activity but not detailed in the current job description, issued by the direct manager, supervisor or the functional head.
Tasks
Responsible for fulfilling security maintenance related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and work closely with other groups within the business and throughout Citi.Strong understanding of the respective Citi products, processes and policies. Ability to review processes in accordance to Citi PoliciesHandle complex escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service. Assist and participate in severity escalation managementProcess entitlement, compliance review requests and/or incident/change management handling for Citis global customer base within established support thresholds, including bulk requests and housekeeping tasksCreates, maintains and performs annual review of Process Control Manual documents associated with specific systems assignedCreate, modify, and delete user profiles in various Citi applications and/or systems Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team levelUtilize key information security administration tools Maintain excellent availability to achieve strong resultsEffectively utilizes Talent Management process (i.e. trainings, goal setup etc.) and system. Knows how to create and implement an effective Development PlanSupport new hire training to team members, understands effective team skills and applies themComplete all tasks in connection with the organizations activity but not detailed in the current job description, issued by the direct manager, supervisor or the functional head.
Expectations
· Previous experience either in an Information Security or Customer Service role is an advantage, but not mandatory
· Utilize Microsoft applications for creating and maintaining basic files
· Good command of English language (both verbal and written)
· Understands effective interpersonal techniques
· Analytical and detail oriented
· Customer service orientation
· Strong communication skills
· Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity
· Proven use of discretion and judgment given the subject sensitivity of the work data
· Ability to manage multiple efforts and adjust priorities with evolving work efforts.
· Flexibility to work in various shifts
· Interprets the principle of Information Security concepts and policies, develops and implements into day-to-day work. Ability to explain basic principles behind . IAM ISA SD policies and guidelines
· Basic understanding of risk management techniques
· Understands and creates SMART goals, self-accountable for achieving them.
· Understands why the organization needs to change to remain competitive. Promotes the positive outcome of the change initiative
· Minimum High School Degree, however Bachelor's degree is an advantage
· SSCP/CISSP/ITIL/PMP/Citi Lean certificate is advantage
Employer's offer
Freedom to succeed in a dynamic environment: creative and innovative ideas are encouraged and recognized
A positive and inclusive work environment in which diversity and cross-regional work-streams are key components
An environment conducive to developing supervisory/leadership/presentation skills and build a professional network across the organization globally
Hybrid (office / home office) presence
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„The whole hiring process was a really positive experience for me. I was given the opportunity to move forward professionally and to test myself in a new, more senior role. I was trusted from the start, and I had all the support I needed to take the next step in my career with confidence. They connected me with the right technical contact, and every question I had was answered quickly and clearly, so I never felt left on my own. Communication was smooth, each step built on the one before, and the whole process moved surprisingly fast and without a hitch.”
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“I’ve been working with SWICON for almost a year and a half now, and it’s been a positive experience from start to finish. Both the hiring process and the admin side of things ran smoothly, and whenever I had a question, help came quickly. I particularly appreciate how kind and helpful my colleagues are, and the fact that the company genuinely invests in building a community — there are regular programmes and events.
I’ve grown a lot professionally in my time here, too. My tasks and my responsibilities have kept widening, I’ve been able to take on more complex challenges, and I’ve also had the chance to support and mentor others. On the IT side I’ve been given opportunities that made a real difference to where I am professionally, so on the whole I see SWICON as a supportive place that gives you genuine room to grow.”
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